Question 1

How does the Sky Assistant help me?

Accepted Answer

Sky Assistant is your AI-powered concierge with full access to your profile, flight history, and preferences. Retrieve flight details, passenger manifests, crew information, and booking data instantly through natural conversation. It's like having a dedicated travel coordinator available 24/7, making every step of your charter experience seamless.

Question 2

Is there a cancellation or refund policy?

Accepted Answer

We understand plans change. Our refund structure is based on timing and season. Holiday periods are subject to adjusted fees. Standard cancellations have a graduated refund — 20%, 30%, or 50% retained depending on notice given. Within 24 hours of departure, full charge applies. The sooner you notify us, the more flexibility we can offer.

Question 3

Are there any additional fees after I pay for my flight?

Accepted Answer

Transparency is core to how we operate. You pay a straightforward 8% commission on your charter — whether it's a bespoke flight or an empty leg opportunity. Your annual membership unlocks platform access with no hidden costs or surprise charges after booking.

Question 4

What safety standards do your operators follow?

Accepted Answer

Your safety is non-negotiable. Every operator completes our verification process and holds recognized certifications including ARGUS, Wyvern, and IS-BAO. These credentials are clearly displayed on each aircraft and operator profile, giving you complete confidence in who is flying you.

Question 5

How can I list my aircraft on your platform?

Accepted Answer

We've designed a straightforward onboarding process: Register and submit company documentation, provide safety certifications (ARGUS, Wyvern, IS-BAO), and complete the OrbyJets team review. Once approved, list unlimited aircraft with no per-tail fee.

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